wnbid Terms and Conditions

1. General Provisions

wnbid ("Platform", "we", "us") is an online gaming platform that provides live casino, sports betting, slots, and other gaming services for Bangladeshi users. Website address: wnbid.lat.

These terms and conditions ("Terms") form a legal agreement between the wnbid platform and all its users ("Member", "you"). By browsing the platform, creating an account, or using any service, you fully agree to these Terms.

These Terms must be read together with wnbid's Privacy Policy and Responsible Gaming Policy. Those policies form an integral part of these Terms.

wnbid reserves the right to change, amend, or update these terms and conditions at any time. Continuing to use the platform after any change means you are considered to have agreed to the revised Terms.

2. Eligibility and Age Verification

To use the wnbid platform, you must meet the following requirements:

• You must be 21 (twenty-one) years of age or older.
• You must operate the account in your own name and for your own benefit.
• All information you provide must be truthful, accurate, and complete.
• You have not previously been banned from wnbid.

wnbid reserves the right to verify age and identity at any time. An account may be restricted until the verification process is complete. If false information is provided, the account will be closed immediately and the associated balance may be forfeited.

3. Account Registration and Management

3.1 Single Account Policy

Each person may hold only one account. Creating multiple accounts is strictly prohibited. If multiple accounts are detected, all accounts will be permanently closed and all bonuses and winnings will be cancelled.

3.2 Account Security

The security of your account is entirely your responsibility. Keep your password, login details, and other credentials confidential. Never share your account with a third party.

• Use a strong and unique password.
• Log out of your account after logging in on an unfamiliar computer or device.
• If you notice any suspicious activity, notify our support team immediately.

3.3 Updating Account Information

If any of your personal details change (name, phone number, email), please update them promptly via our live chat. wnbid will not be responsible for any issues arising from outdated or incorrect information.

4. Deposits and Withdrawals

4.1 Deposits

Accepted deposit methods on wnbid are: bKash, Nagad, Rocket, and bank transfer. The minimum deposit amount for all methods is ৳500.

• Deposits are usually credited to the account instantly or within a few minutes.
• Deposits must be made only from a payment method registered in your own name.
• Deposits from third-party payment methods are not accepted.

4.2 Withdrawals

The minimum withdrawal amount is ৳500. The withdrawal process is generally completed within 15 minutes to 2 hours. Withdrawals will be approved subject to the following conditions:

• Identity verification (KYC) must be completed.
• The wagering requirements for any applicable bonus must be met.
• The withdrawal method and name must match the deposit method.

wnbid complies with Anti-Money Laundering (AML) policy. For suspicious transactions, additional verification may be required and withdrawals may be temporarily suspended.

5. Bonuses and Promotional Offers

5.1 Welcome Bonus

New members will receive a 100% match bonus on their first deposit up to ৳8,000. The wagering requirement for the bonus is 15 times (15x). For example: if you deposit ৳2,000 you will receive a ৳2,000 bonus; to make it withdrawable you must place a total of ৳60,000 (৳4,000 × 15) in bets.

5.2 General Bonus Terms

• A bonus may only be used once (per person, per household, per IP address).
• After receiving a bonus, the wagering requirement must be met within the specified time limit.
• Certain games may count at a different rate toward bonus wagering.
• Bonuses cannot be converted directly to cash; once wagering is complete, winnings will be withdrawable.
• wnbid reserves the right to change or cancel any promotion.

5.3 Loyalty Program

wnbid's Loyalty Program has three tiers — Bronze, Silver, and Gold — each offering weekly cashback benefits. Detailed terms for loyalty points and tier progression can be found on the Loyalty Program page.

6. Gaming Rules

6.1 Fair Play Policy

wnbid is committed to ensuring fair play. All games are operated by certified software providers that use a Random Number Generator (RNG). If any member raises a complaint about game result manipulation, we will investigate and take the necessary action.

6.2 Betting Limits

Minimum and maximum bet limits are set for each game. Maximum win amounts may also vary by game. See the relevant game page for details on a specific game.

6.3 Technical Errors

Any transaction resulting from a technical error or system malfunction will be considered void. In such cases, wnbid will attempt to refund your actual deposit. wnbid reserves the right to cancel any abnormal bonus or winnings paid out due to an error.

7. Prohibited Activities and Fraud

The following activities are strictly prohibited on the wnbid platform:

• Creating or operating multiple accounts.
• Creating accounts with the intent to abuse bonuses or circumvent bonus terms.
• Playing games using automated software, bots, or any other artificial means.
• Attempting to breach the platform's security systems.
• Using the platform for money laundering or any other illegal financial activity.
• Threatening, harassing, or showing disrespectful behavior toward other members or staff.
• Using third-party payment methods.

8. Responsible Gaming

wnbid believes that gaming should be an entertainment activity. We encourage members to play responsibly. Please use deposit limits, time limits, and self-exclusion features on your account.

• You can set deposit limits on your own account.
• You can self-exclude for a set period or permanently.
• Contact us for any support related to problem gaming.

Visit our Responsible Gaming page to learn more.

9. Privacy and Data Protection

The security of your personal information is our top priority. wnbid uses SSL encryption technology to keep all data secure. We do not sell your personal information to third parties.

Full details of how information is collected, stored, and used can be found in our Privacy Policy.

10. Intellectual Property

All content on the wnbid platform — logos, designs, software, text, graphics, videos, and other elements — is protected under the exclusive intellectual property of wnbid. This content may not be reproduced, distributed, modified, or used in any way without prior permission from wnbid.

The intellectual property for game software and content is held by the respective game providers (such as PG Soft, Pragmatic Play, JILI, Spribe).

11. Limitation of Liability

wnbid is committed to maintaining the highest standard of service. However, wnbid is not liable in the following situations:

• If a game is interrupted due to loss of internet connection or a technical error.
• If a delay or error occurs on the part of a third-party payment provider.
• If loss occurs due to unauthorized access to your account (where there is no negligence on the part of wnbid).
• In the event of unforeseen circumstances or force majeure.

In any situation, wnbid's total liability will not exceed the actual deposit held in your account.

12. Account Suspension and Closure

12.1 Closure by wnbid

wnbid may suspend or permanently close an account without prior notice in the following cases:

• In the event of a breach of these Terms.
• If fraud or illegal activity is suspected.
• If false identity or age information is provided.
• In the event of failure to meet regulatory or legal requirements.

12.2 Closure by Member

You may request account closure at any time via our live chat or email. If pending wagering requirements are not met before the account is closed, active bonuses may be cancelled.

13. Dispute Resolution

If you have a dispute or complaint, please first contact our customer support team via live chat or by emailing [email protected]. We will investigate all complaints honestly and take appropriate action.

Dispute resolution process:

1. Submit your complaint via live chat or email.
2. Our team will provide an initial response within 48 hours.
3. A decision will be communicated after the necessary investigation is complete.
4. wnbid's final decision is binding as part of the agreement.

14. Changes to Terms

wnbid may update these terms and conditions from time to time. A notice will be published on the website for significant changes. The date of the change will be displayed at the top of this page as "Last Updated".

Continuing to use the platform after changes are published will be considered your acceptance of the revised terms. Please visit this page regularly.

15. Contact

Contact us for any questions or comments regarding these terms and conditions:

• Live Chat: Available 24/7 at the bottom right of the website
• Email: [email protected]
• Support Hours: 24 hours, 7 days, Bangladesh Standard Time (BST UTC+6)

Our customer support team provides service in Bengali. We are always ready to answer any concerns or questions you may have.